"Dear Mrs Grayson,
I found you on the internet in a moment of desperation. I called your company and you answered me personally on a Bank Holiday Monday - pretty impressive customer service! I needed some satin shoes dyed to match a dress I was making for a very large wedding in Paris.
You had the shoes, you calmed me down and said "do not worry, of course I can organise it for you". On my return from Geneva, there was a parcel waiting for me with the perfectly matching shoes and a bag I had ordered.
Thank you so very much for such a caring and perfect service - such a contrast to the wedding company in ----, who where unhelpful and quoted a minimum of six weeks - you did it in a week! Well done.
Thank you very much indeed. With kindest regards from a very happy customer. Mrs E.H."